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Date: Thursday, October 20
6:00 P.M. HPT Orientation
6:30 P.M. Networking
7:00 P.M. Program presentation until 8:30 P.M.
Program
presentation: Gilbert’s Performance Model and Employee Retention
The U.S. Department of Labor estimates that it costs one-third of a new hire's annual salary to replace an employee. Most organizations speculate about the reasons why employees decide to stay or leave their jobs and the cost implications are huge. The annual cost of employee turnover in the supermarket industry exceeds the entire industry's profit by more than 40%. Employee turnover costs the typical supermarket $189,977 annually in direct and opportunity costs. This report presents an empirical supermarket industry study that utilized "retention curves" and Gilbert's Performance Engineering model to identify management and organizational practices to predict drivers of employee retention. Suggestions are made on how to apply these results in other organizations.
Presenter:
John H. Cox, Ed.D, is an assistant professor
at the University of North Texas (UNT), where he directs programs and
teaches in the areas of training and development, and human performance
improvement. Dr. Cox’s research interest includes employee retention and
the application of research to the practice of human performance improvement.
He is also the President of the Cox Learning Group. Before joining UNT,
he served as Director of Education at ClubCorp and the Corporate Manager
for Training and Development at the Southland Corporation. He received
his doctorate from North Carolina State University.
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